damned infuriated

[hatam_soferet]

The offices of Dr Robert Morrow, of Riverdale, are staffed by idiots who can't follow simple instructions.

Since January of 2008, we've been having the following conversation:

Me: My insurance is XYZ. Bill them for this visit.

Them: We billed Insurance 123 and they will not pay. You owe us $100.

Me: That is because my insurance is XYZ, not 123. Bill insurance XYZ.

Them: Oh, okay. The last girl who worked here was a bit of a ditz.

Months pass.

Them: We billed Insurance 123 and they will not pay. You owe us $100.

Me: That is because my insurance is XYZ, not 123. Bill insurance XYZ.

Them: Oh, okay.

Months pass.

Them: We billed Insurance 123 and they will not pay. You seriously owe us $100. Pay up or we will set the dogs debt collectors on you.

Me: What part of "bill XYZ not 123" do you not understand?

Them: Oh, we need to bill XYZ? Sorry, the last girl who worked here was a bit of a ditz.

Months pass.

Them: We billed Insurance 123 and they will not pay. You owe us $100.

Me:...

Insurance: Claim denied. Reason: Claim Not Filed By Filing Deadline.

It infuriates me - INFURIATES ME - that I pay $370 a month in health insurance plus office visit fees to enable this kind of idiocy.

Is there an adult way of saying to the office "Don't even THINK about trying to bill me for this. This is COMPLETELY YOUR OWN FUCKING FAULT and if you try to lay this one on me I am probably going to come up to your stupid office and scream and throw things"?

So yeah. Dr Morrow of Riverdale. Office of fools. You'll probably go in for antibiotics and he'll cut your foot off. Steer clear.

Comments

[(Anonymous)]

Call Dr. Morrow HIMSELF and explain the problem and tell him they need to waive the fees or you will report him to the Better Business Bureau, NY Dept. of Health, etc.