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Bugger...a while ago I was doing lots of things at once, including reading email and facebook. Clicked link in innocent-looking email. Did other stuff while it loaded. Went into web browser to do stuff there. One screen is a facebook login. I was expecting that. Except it wasn't a facebook login, it was a bloody virus-feeding site. I twigged about thirty seconds after logging into the scam site, and changed my facebook password and stuff, but too late, now I've got something which redirects Google searches now and again and (more scarily) hasn't let my antivirus software load or update itself for the past four days.
I could probably figure out how to get rid of it, given time and support sites, but given how much work I have on atm, it's going to be more efficient for me to pay someone to do it. I'm going to Montreal Sunday and Monday, so I suppose when I get back Monday night I will back up important stuff and set about finding someone to sort it out.
No idea how; I've never needed to employ anyone to work on my computer before. Anyone got any recommendations in NYC? I know that e.g. Staples have computer-fixing departments, but I fear they are staffed mostly by hacks and idiots.
I could probably figure out how to get rid of it, given time and support sites, but given how much work I have on atm, it's going to be more efficient for me to pay someone to do it. I'm going to Montreal Sunday and Monday, so I suppose when I get back Monday night I will back up important stuff and set about finding someone to sort it out.
No idea how; I've never needed to employ anyone to work on my computer before. Anyone got any recommendations in NYC? I know that e.g. Staples have computer-fixing departments, but I fear they are staffed mostly by hacks and idiots.
From: (Anonymous)
no subject
If you still have the malicious email - send it to me with with a flag in the subject line so I know its the bad boy and I will examine it to determine virus type and check for available fixes. If there are no readily available fixes and it seems like it will be cumbersome to eradicate, I will report that as well and leave the option(s) to you.
Regarding Staples, you are correct for the most part - however, you could ask if they have someone that can recover your PC from a virus - just be prepared to be told that it must be wiped out and re-installed.... That seems to be the "standard answer".